Faqs

1 General

How is payment received?

  • We accept Visa, MasterCard, & Discover
  • We are unable to accept cash or physical checks
  • All payment is automatically deducted weekly
  • Any tip must by clearly marked for the walker

Who owns Paw Prints New York?

  • Paw Prints NY is owned by Tiana and Matthew Peters, founded in 2010.

Do you board dogs?

  • Currently we do not board dogs, nor do we have any kind of over night service.

Are you insured?

What are your hours of operation?

  • We are open seven days a week 8am-8pm for dog walking
  • There is a $7 surcharge for dog walking  on weekends and the holidays. Holidays include (Christmas Eve, Christmas,Thanksgiving, New Year’s Eve, New Year’s Day, Easter, Memorial Day, July 4th

Where are you located?

  • Paw Prints NY does not have a physical location. We are an internet based company that provides all services within the clients’ homes.

What is the background of the Paw Prints Team members?

  • All team members have passed both Federal and State background checks.
  • All team members complete a training program before they begin caring for dogs.

Who made the art for this website?

All the illustrations were made by John Littleboy.

You can see more of his art at his website Artiphany 

3 Pet Check

What is Pet Check?

  • Pet Check is an application installed on the phones of all of our walkers.
  • Pet Check is also a website, that allows our clients to see a history of when and where their pet was taken care of.
  • Every Client is issued a unique magnetic QR code that stays in the home along with log-in information to the Pet Check website.
  • Each time a walker begins or ends a service, a QR code is scanned. Once scanned, a note is sent regarding the time spent with the dog(s).

What are the benefits of using Pet Check?

  • You will receive a GPS map of the route your walker took your dog.
  • You will receive emails the moment a walker begins care and the moment they conclude care. You also receive a note from the walker about how the walk went.
  • You can schedule services for your regular walker online in Pet Check’s digital calendar.

How do I log in to Pet Check?

  • All new clients are issued a login name and password.
  • You can login directly at www.petchecktechnology.com
  • If you are a current client who can’t login, please give us a call so we can correct the issue.

How do I update my services?

  • You can schedule service on-line by logging into Pet Check and selecting Calendar.
  • You can also schedule or cancel any services by calling or texting Tiana at 917-733-3008, or by emailing info@pawprintsny.com.

4 Dogs

What do I need to provide for my dog walker?

  • Please provide doggie bags
  • A towel for wet paws during inclement weather
  • A coat if necessary
  • Paper towels or wipes to wipe off muddy paws

Do you ever walk more then one dog at a time?

  • We only do individual walks. 
  • We will walk more than one dog from the same home. There is a seven dollar surcharge for each additional dog.
  • We can try and find your dog a walking partner, another dog that we think has a similar temperament, to help socialize them by request.

What happens when there is inclement weather?

  • We work in all kinds of weather.
  • Any maintenance activities needed, such as drying the dog off, is considered a part of the agreed walk time.

2 Initial Meetings

Initial meetings, how do they work?

  • All initial meetings are free.
  • At the initial meeting you will meet your potential walker.
  • Initial meetings allow you to see how your pet interacts with their potential walker.

What should I prepare in advance for the initial meeting?

  • The Dogs should be present at the meeting, along with their primary caretaker.
  • A copy of the keys if necessary for access to building or home. Keys may also be left with doormen/front desk.

How long is an initial meeting?

  • Initial meetings typically last 15-30 minutes depending on the number of animals we are meeting.

How far in advance should I schedule my initial meeting?

  • A week before the start of care is ideal

6 Career

How do I apply to join the Paw Prints Team?

  • Complete the contact form on our website. In the message section describe why you would be a great team member and any experience you have.
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